These companies provide a highly integrated system for managing all employee related tasks. For many companies, this can mean going from being overwhelmed by enrollment forms and employee complaints to having the entire process flow smoothly and all pa…

These companies provide a highly integrated system for managing all employee related tasks. For many companies, this can mean going from being overwhelmed by enrollment forms and employee complaints to having the entire process flow smoothly and all pa…

With KANA’s Knowledge Management Software, Xerox’s knowledge is made accessible to both agents and customers in a consistent user interface. Customers can access information on any Xerox product in seven languages, and can easily escalate to assisted s…

The Essentials of VoIP in 2012 Kit, brings together the latest in information, coverage of important developments, and expert commentary to help with your VoIP related decisions.The following kit contents will help you get the most out of your VoIP res…

The Essentials of Sales Kit – 2012 Edition, brings together the latest in information, coverage of important developments, and expert commentary to help with your Sales related decisions.The following kit contents will help you get the most out of your…

With predictive analytics, you can meet your customers’ evolving needs with forward-looking insights that anticipate changes in customer attitudes, preferences, and actions. This white paper from IBM describes how a set of five predictive imperatives c…

Read this Executive Report to learn how an effective customer analytics strategy can help drive top-line growth, avoid unnecessary costs and increase customer satisfaction. Understand where your organization is in its pursuit to gain deeper customer in…

Discover how marketers are combining that knowledge with other sources of customer information to guide marketing decisions and shape marketing campaigns, cultivating relationships with online advocates to help steer product development, and, ultimatel…

Read this white paper to uncover why predictive analytics is becoming a necessity for companies to gain and maintain advantage: Why predictive analytics has emerged as a proven way to gain competitive advantage; how you can use your company’s accumula…

Despite the prevalence of all things digital, business mail is here to stay. Businesses rely on the mail every day to send invoices, sales letters, payments, contracts, announcements and direct mail. The issue facing business mailers isn’t whether mail…