http://www.deepmarket.com Think outside the Black Box Sat, 11 Feb 2012 00:50:01 +0000 en hourly 1 http://wordpress.org/?v=3.1 http://www.deepmarket.com/technology/making-knowledge-management-central-to-high-tech-customer-service/ http://www.deepmarket.com/technology/making-knowledge-management-central-to-high-tech-customer-service/#comments Sat, 11 Feb 2012 00:50:01 +0000 Free Trade Magazines and Downloads from deepmarket.tradepub.com http://deepmarket.tradepub.com/c/pubRD.mpl?sr=rss&_t=rss&pc=w_conb13 Customer service is no longer about someone sitting at a desk answering the phones. Although still a crucial element to success, it is not the only channel we have today. We have the internet, social media, email and much more, they all revolve around the same mission of satisfying the customer. In this webcast, focusing on web customer service, you'll learn about the necessary elements for success and where knowledge management fits into the equation.

Michael Maoz, Research VP/Distinguished Analyst with featured analyst firm Gartner, Inc. and Tim Hines, VP of Product Management and CRM with Consona will walk you through core key components of knowledge management and channels that have the biggest impact on service and support, while providing insight into what approaches other organizations are taking with implementation of these channel components.

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Michael Maoz, Research VP/Distinguished Analyst with featured analyst firm Gartner, Inc. and Tim Hines, VP of Product Management and CRM with Consona will walk you through core key components of knowledge management and channels that have the biggest impact on service and support, while providing insight into what approaches other organizations are taking with implementation of these channel components.

Request Free!]]> http://www.deepmarket.com/technology/making-knowledge-management-central-to-high-tech-customer-service/feed/ 0 http://www.deepmarket.com/technology/the-best-way-to-build-a-cloud/ http://www.deepmarket.com/technology/the-best-way-to-build-a-cloud/#comments Fri, 10 Feb 2012 17:20:01 +0000 Free Trade Magazines and Downloads from deepmarket.tradepub.com http://deepmarket.tradepub.com/c/pubRD.mpl?sr=rss&_t=rss&pc=w_hp196 In most companies, the needs of the business are outpacing what IT can deliver. Technology is the foundation and enabler of business innovation, but developing and implementing new solutions is resource-intensive. Integrating and optimizing islands of IT is complex, time-consuming and costly.

However, implementing a private cloud can be complex and daunting. HP's solution, CloudSystem Matrix, helps you build a turnkey private cloud environment to deliver the benefits of the cloud to your business users.

Request Free!]]> http://www.deepmarket.com/technology/the-best-way-to-build-a-cloud/feed/ 0 http://www.deepmarket.com/technology/finding-the-right-cloud-solutions-for-your-organization/ http://www.deepmarket.com/technology/finding-the-right-cloud-solutions-for-your-organization/#comments Fri, 10 Feb 2012 17:20:01 +0000 Free Trade Magazines and Downloads from deepmarket.tradepub.com http://deepmarket.tradepub.com/c/pubRD.mpl?sr=rss&_t=rss&pc=w_hp197 You need to provide technology-enabled services to your people whenever and wherever they need them--and you need to do it cost-effectively, securely, and quickly. This is one of the driving forces behind the rise in cloud computing. Cloud computing can provide new levels of collaboration, agility, speed, and cost savings for enterprises of any size and type.

HP is driving the evolution of what they call the Instant-On Enterprise. It is an enterprise that embeds technology into everything it does to better serve citizens, partners, employees, and clients. HP believes that today's Instant-On Enterprises need to think differently about how they source and deliver services that are enabled by technology. They need to take advantage of a hybrid delivery model--one that truly optimizes the mix between traditional IT, private cloud, and public cloud.

Request Free!]]> http://www.deepmarket.com/technology/finding-the-right-cloud-solutions-for-your-organization/feed/ 0 http://www.deepmarket.com/technology/tracking-and-reporting-health-care-professional-spend/ http://www.deepmarket.com/technology/tracking-and-reporting-health-care-professional-spend/#comments Fri, 10 Feb 2012 17:20:01 +0000 Free Trade Magazines and Downloads from deepmarket.tradepub.com http://deepmarket.tradepub.com/c/pubRD.mpl?sr=rss&_t=rss&pc=w_conc35 New state and federal laws are creating unprecedented challenges to pharmaceutical and medical device manufacturers operating in the United States. In many cases, standard expense management solutions are not flexible enough to ensure compliance. Companies operating within the healthcare industry must begin to strategically look at their expense management system and adopt new tools and processes that offer complete and versatile attendee spend tracking and reporting. In this white paper Concur illustrates how travel and expense management programs can make staying compliant with the new government regulations a simple task.

Request Free!]]> http://www.deepmarket.com/technology/tracking-and-reporting-health-care-professional-spend/feed/ 0 http://www.deepmarket.com/technology/tracking-and-reporting-health-care-professional-spend/ http://www.deepmarket.com/technology/tracking-and-reporting-health-care-professional-spend/#comments Fri, 10 Feb 2012 17:20:01 +0000 Free Trade Magazines and Downloads from deepmarket.tradepub.com http://deepmarket.tradepub.com/c/pubRD.mpl?sr=rss&_t=rss&pc=w_conc35 New state and federal laws are creating unprecedented challenges to pharmaceutical and medical device manufacturers operating in the United States. In many cases, standard expense management solutions are not flexible enough to ensure compliance. Companies operating within the healthcare industry must begin to strategically look at their expense management system and adopt new tools and processes that offer complete and versatile attendee spend tracking and reporting. In this white paper Concur illustrates how travel and expense management programs can make staying compliant with the new government regulations a simple task.

Request Free!]]> http://www.deepmarket.com/technology/tracking-and-reporting-health-care-professional-spend/feed/ 0 http://www.deepmarket.com/technology/tracking-and-reporting-health-care-professional-spend/ http://www.deepmarket.com/technology/tracking-and-reporting-health-care-professional-spend/#comments Fri, 10 Feb 2012 17:20:01 +0000 Free Trade Magazines and Downloads from deepmarket.tradepub.com http://deepmarket.tradepub.com/c/pubRD.mpl?sr=rss&_t=rss&pc=w_conc35 New state and federal laws are creating unprecedented challenges to pharmaceutical and medical device manufacturers operating in the United States. In many cases, standard expense management solutions are not flexible enough to ensure compliance. Companies operating within the healthcare industry must begin to strategically look at their expense management system and adopt new tools and processes that offer complete and versatile attendee spend tracking and reporting. In this white paper Concur illustrates how travel and expense management programs can make staying compliant with the new government regulations a simple task.

Request Free!]]> http://www.deepmarket.com/technology/tracking-and-reporting-health-care-professional-spend/feed/ 0 http://www.deepmarket.com/technology/tracking-and-reporting-health-care-professional-spend/ http://www.deepmarket.com/technology/tracking-and-reporting-health-care-professional-spend/#comments Fri, 10 Feb 2012 17:20:01 +0000 Free Trade Magazines and Downloads from deepmarket.tradepub.com http://deepmarket.tradepub.com/c/pubRD.mpl?sr=rss&_t=rss&pc=w_conc35 New state and federal laws are creating unprecedented challenges to pharmaceutical and medical device manufacturers operating in the United States. In many cases, standard expense management solutions are not flexible enough to ensure compliance. Companies operating within the healthcare industry must begin to strategically look at their expense management system and adopt new tools and processes that offer complete and versatile attendee spend tracking and reporting. In this white paper Concur illustrates how travel and expense management programs can make staying compliant with the new government regulations a simple task.

Request Free!]]> http://www.deepmarket.com/technology/tracking-and-reporting-health-care-professional-spend/feed/ 0 http://www.deepmarket.com/technology/smb-case-for-expense-management-automation-2/ http://www.deepmarket.com/technology/smb-case-for-expense-management-automation-2/#comments Fri, 10 Feb 2012 08:00:00 +0000 Free Trade Magazines and Downloads from deepmarket.tradepub.com http://deepmarket.tradepub.com/c/pubRD.mpl?sr=rss&_t=rss&pc=w_conc33 For SMB leaders, time, money, and organizational focus must be balanced to ensure that the short-term needs of the business are addressed and that the long-term goals of the business can be realized. Who do you hire next? When do you do it yourself? When do you outsource? When do you need to establish a formal process or policy? Successful leaders understand the immediate costs of their decisions but they must also seek to understand the opportunity costs of what they pursue. They also need to have great instincts to anticipate issues looming on the horizon - when will some small, manageable problem today become a significant distraction and disruption to staff, operations, and most importantly, to clients? Perhaps the most daunting aspect in all of this is that most SMB leaders perform their balancing acts at great heights and without a net.

Request Free!]]> http://www.deepmarket.com/technology/smb-case-for-expense-management-automation-2/feed/ 0 http://www.deepmarket.com/technology/avoiding-the-shoebox-managing-expenses-in-small-and-mid-sized-businesses/ http://www.deepmarket.com/technology/avoiding-the-shoebox-managing-expenses-in-small-and-mid-sized-businesses/#comments Fri, 10 Feb 2012 08:00:00 +0000 Free Trade Magazines and Downloads from deepmarket.tradepub.com http://deepmarket.tradepub.com/c/pubRD.mpl?sr=rss&_t=rss&pc=w_conc34 Managing employee expenses can be one of the most irritating tasks a small or medium-sized business can have. Tracking receipts and accounting for spend incurred can be a real hassle - not to mention the headache of sorting through Travel and Entertainment (T&E) expenses from employees. More than ever, small businesses need to efficiently control costs and optimize cash flow, but how, and what role does automation play in this process?

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