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Selection Criteria for Remote Support Tools

Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should understand the risks involved with lower-end tools, and learn how leveraging a "best-of-breed" product will accelerate operational improvements and customer satisfaction ratings.

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  • leonard2009
    The two most important factors for me when it comes to selecting an appropriate solution are 1)ease of use for remote user and 2)pricing.

    I've used quite a number of these solutions (LogMeIn Rescue, GoToAssist Express) but settled for a tool called Techinline (http://www.techinline.com) It does not have as many bells and whistles as some of the other products on the market, but is more than enough for basic remote support which I conduct
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